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Network Management & Maintenance
The contract with Motorola includes remote monitoring of the system and repair and restoration of the system. Motorola's service center in Illinois monitors the system 24x7 and includes a toll-free number help desk to receive user reports and assist users with system operation. Telecommunications problems are resolved in conjunction with the SUNCOM network operations center. Motorola is required to respond to all local system problems that affect operations within two hours and restore full functionality within six hours.
CITS
- Portfolio of Services
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Public Safety
- Florida E911
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Radio Communications
- Statewide Law Enforcement Radio System (SLERS)
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Florida Interoperability Network (FIN)
- Project Strategy and Background
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System Description
- IP-Based Network
- Distributed Architecture
- Radio Frequency Bands and Proprietary Systems Support
- Network Encryption
- Scalability for Future Expansion
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Network Management & Maintenance
- Functional Aspects
- Mutual Aid Build-Out
- Implementation Status
- Florida Interoperability Network (FIN) Contact Information
- Network Functionality: Frequently Asked Questions
- Security: Frequently Asked Questions
- Project Finances: Frequently Asked Questions
- Becoming a Member of the Florida IO Network: Frequently Asked Questions
- 800 MHz Rebanding
- Local and State Radio Services
- Emergency Medical Services (EMS)
- Radio Communication Plans
- Emergency Support Function - Communications (ESF 2)
- Customer Resources
- SUNCOM & SLERS Rules
- Policies and Procedures
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